Credits are prepaid and never expire, so you can buy only what you need. If something isn't right, here's how refunds work.
Unused credits: refundable within 14 days
- You can request a refund for credits you haven't used, within 14 days of the purchase.
- If you've used some of the credits from a purchase, we refund the unused part in proportion to what you paid.
Not refundable
- Credits that have been used for successful API calls.
- Free or promotional credits, such as welcome credits.
- Purchases older than 14 days, except where the law gives you a right to a refund.
- Accounts closed for breaking our terms.
You're never charged for failed calls
API calls that return an error, a "not found" response or a provider failure don't use credits, so there's nothing to refund for them. If you believe credits were used incorrectly, contact us with the X-Request-Id and we'll look into it.
How to request a refund
- Email support@socialgraph.dev from your account's email address.
- Include the date and amount of the purchase.
Approved refunds are processed by our payment provider, Dodo Payments, back to your original payment method, usually within 5–10 business days. Refunds are made in the currency you paid in, at the exchange rate when the refund is processed, so the amount can differ slightly from what you paid. Currency conversion fees charged at checkout aren't refundable. The refunded credits are removed from your account.
Chargebacks
Please contact us before disputing a payment with your bank; we can usually resolve problems faster. Accounts with a disputed payment may be suspended until the dispute is resolved.